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Frequently asked questions
What is the shipping policy?
All orders are shipped directly from our warehouse via international air freight.
- Delivery Time: Typically takes 6-10 business days to arrive. (Please note: please allow 2-3 business days for order processing before shipment)
- Tracking Information: You will receive tracking numbers in your confirmation email.
- Shipping Fee:Shipping fee is $9 per orderFree worldwide shipping on orders of 3 or more boxes of plush toys
What is the return policy?
Return Policy
Returns are accepted within 30 days from the date of delivery.
Return Conditions
Items must be in their original condition: unused, unopened, with all tags attached, in the original packaging, and accompanied by the receipt or proof of purchase.
Please inspect the item carefully before opening, and only open it after confirming that it is in good condition.
Non-Returnable Items
Unless the plush toy is severely damaged (e.g., obvious breakage or major defects), the following items are not eligible for return: sale items, gift cards, and customized or personalized plush toys.
How to Request a Return
Please contact us via email: shiney503503@gmail.com
What is the exchange policy?
If you wish to exchange an item, we recommend that you first return the original item for a refund. Once the return is confirmed, you may place a new order for the desired item separately.
How to wholesale?
Feel free to contact us via our contact page or email us at shiney503503@gmail.com.
We offer discounts on wholesale orders of 60 plush toys or more!
How to use a discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
We run discounts and promotions all year, so subscribe for exclusive deals.